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Refund policy
🔁 Return & Refund Policy
Effective Date: Jan 18, 2026
At SALFEBOX, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
✅ Eligibility for Returns
You may request a return or exchange within 14 days of receiving your order if:
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The item is unused, unworn, and in its original packaging
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The product has no stains, odors, or signs of wear
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You have proof of purchase (order confirmation or receipt)
📦 How to Start a Return
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Email us at salfeboxx@gmail.com within 14 days of receiving your order.
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Include your order number, a clear reason for return, and if possible, a photo of the item.
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Once approved, you will receive return instructions and the return address.
🚚 Return Shipping
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Customers are responsible for return shipping costs, unless the item was damaged or incorrect.
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We recommend using a trackable shipping service for all returns.
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We are not responsible for items lost during return transit.
💸 Refunds
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Once your return is received and inspected, we’ll notify you via email.
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If approved, a refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error.
🔄 Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
To request an exchange, contact us at salfeboxx@gmail.com within 7 days of delivery.
🚫 Non-Returnable Items
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Final sale items
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Gift cards
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Worn or washed clothing/shoes
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Items without original packaging or tags
🕐 Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company—it may take time before your refund is officially posted.
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Still no refund? Contact us at salfeboxx@gmail.com.
❓ Need Help?
We’re here to make your shopping experience smooth and stress-free.
If you have any questions about returns or refunds:
📧 Email: salfeboxx@gmail.com
📞 Phone: 740-415-4854
🌐 Website: www.salfebox.shop
